I would also urge you Sparkfun to take your lumps. If you try to delete
the negative comments it will make it that much worse. Customers have
a right to expect the website to work and a right to be angry after a
debacle like this. If you don't see that then maybe you should rethink
With regards to the mini-controversy about "locking" the thread or deleting comments... I don't think they were talking about censoring ideas. They were reacting to some of the very childish and otherwise obscene posts made by a few individuals in very poor taste.
There are plenty of ways to express displeasure, frustration, and anger without resorting to ASCII depictions of the male reproductive organ (personally I thought it was hilarious, though I understand why it was removed).