SparkFun Forums 

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General suggestions or questions about the SparkFun Electronics website
#177854
Sparkfun employees don't frequent the forums very much. I don't think it's a secret so you might want to email customer service and link them to this thread..

I would like to see more employees on here because this forum is the perfect setting for tech support and questions about their products. But until then, there's only a few of us that help people.