- Wed Apr 19, 2006 8:25 am
So, after about six weeks of waiting, I finally received a "replacement" for my defective cp2103 board. Let me share a very uncool experience with y'all.
The back story:
After originally ordering and receiving a cp2103 breakout board, I tried to set up the board in loopback mode by tying the RX pin to TX, and seeing if anything got echoed back in my terminal program. The unit was correctly detected as a COM port, the "Power" LED on the board turned on and everything, but nothing was being echoed back to me.
After removing the pin headers that I had soldered to the board, and hoping no one would notice the bits of solder flux that were still evident (if you looked closely), I sent it back to SparkFun for replacement or testing.
I just received the board, with a polite note from Eric, stating "we found no problems, but we are sending you a new unit anyway. Good Luck".
Upon closer inspection, however, this board is the exact unit that I sent back for replacement. Found no problems? Did they even test it, or did they just dump it back in the mail? Either way, I'm out an additional $15 for customs, duties and shipping on a product I already paid for, it still doesn't work, and SparkFun lied to me.
Now, having ordered from SparkFun in the past, I've never had a problem with the quality of their products, and I've also enjoyed the PCB deals at BatchPCB. I also appreciate and respect their willingness to stand behind their products with a relatively no-hassle returns policy, but this is so goddamn uncool as to counterbalance almost all of the positive experiences I've had with SparkFun in the past. I mean, why lie? Why not just test the damn thing, tell me that it works and I'm an idiot, and return it to me? Why pretend that it works, I'm an idiot, and then tell me they're sending me a replacement, when they're not? If one of these statements is false, how can I trust that they even tested it in the first place?
Very uncool, SparkFun.