Order is still in "Exception" Status

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tcgmilaor
Posts: 3
Joined: Mon Dec 03, 2018 1:22 am

Order is still in "Exception" Status

Post by tcgmilaor » Mon Dec 03, 2018 5:10 am

Hello.

I'm very new to the Sparkfun community and I'm not quite sure how orders work.

I ordered a few items to be delivered to an address for 3 December 2018, but as I checked my order history page, I was greeted by and Order Status of "Exception". I emailed Sparkfun to check what is wrong with the order but received no response till then. What is the common cause of this problem?

Thanks!

jremington
Support Volunteer
Posts: 2303
Joined: Fri Jun 15, 2007 9:41 pm
Location: Eugene, Or

Re: Order is still in "Exception" Status

Post by jremington » Mon Dec 03, 2018 12:48 pm

Give them a call. You are not likely to get help quickly on this forum!

tcgmilaor
Posts: 3
Joined: Mon Dec 03, 2018 1:22 am

Re: Order is still in "Exception" Status

Post by tcgmilaor » Tue Dec 04, 2018 3:33 am

I have been contacting them, but still haven't received a response from them.

BLH
Posts: 11
Joined: Tue May 29, 2018 4:50 am

Re: Order is still in "Exception" Status

Post by BLH » Tue Dec 04, 2018 4:18 am

This is what is in their FAQ section of the sales site.
https://www.sparkfun.com/faq#why_exception

I know my orders email confirmation usually shows status in exception but usually it clears shortly. It could be the order was still not picked. As I know all the items ordered where in stock and there where no quantity limitations.

tcgmilaor
Posts: 3
Joined: Mon Dec 03, 2018 1:22 am

Re: Order is still in "Exception" Status

Post by tcgmilaor » Tue Dec 04, 2018 7:50 am

Order was placed on November 26, 2018, and I only ordered an RJ11 Breakout board and 2 RJ11 6-pin connectors.

jremington
Support Volunteer
Posts: 2303
Joined: Fri Jun 15, 2007 9:41 pm
Location: Eugene, Or

Re: Order is still in "Exception" Status

Post by jremington » Tue Dec 04, 2018 8:40 am

I have been contacting them, but still haven't received a response from them.
They don't answer the phone?

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