3 days just to get it in the mail?!?

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3 days just to get it in the mail?!?

Postby mgleason » Thu Mar 17, 2016 4:52 pm

Hey guys,

Sunday - I ordered 2 Sound Detectors (SEN-12642 In stock). From the tracking, it looks like it didn't get to the USPS facility until late Wednesday (11:16PM) and finally left USPS's Aurora Colorado facility today (Thursday).

What gives?
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Re: 3 days just to get it in the mail?!?

Postby CS Paul » Fri Mar 18, 2016 10:28 am

Hey! I'm sorry your package was delayed in leaving our facility. USPS First Class packages usually take 2 business days to get out, but sometimes that timeframe gets stretched if we had a particularly heavy volume come in over the weekend. Your package is definitely on its way.

I'd be happy to get your shipping charge refunded for the delay. Just email cservice@sparkfun.com with your order number and reference this post and we'll get you taken care of.

Again, sorry for the delay.

Thanks,
Paul
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Re: 3 days just to get it in the mail?!?

Postby mgleason » Fri Mar 18, 2016 2:05 pm

Thanks Paul,

Hmm, I guess I expect it to ship the next business day. A few days with an individual seller on eBay maybe. But with an internet-business, you gotta start wondering if maybe they're getting in trouble and cutting back on employees. That or they just don't see getting the stuff to their customers as a priority.

Anyway, thanks for the offer to refund the shipping - I do appreciate it!
Mike
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Re: 3 days just to get it in the mail?!?

Postby Ross Robotics » Fri Mar 18, 2016 4:11 pm

I can tell you that when I order items, SF usually as them shipped within 48 hrs. You never know what is happening behind the scenes. Maybe an employee called in sick or maybe he/she quit... You just never know. But, It's awesome of them for offering to give a refund for shipping. I bet no one else will do that.

Nice job Paul!
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Re: 3 days just to get it in the mail?!?

Postby timonjkl » Fri Mar 25, 2016 9:54 am

Unreasonable to expect next day and out of line to suggested business problems! Great offer of refund for shipping
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