SparkFun Forums 

Where electronics enthusiasts find answers.

Questions about the BatchPCB service

Moderator: robacarp

#121836
Hello Sparkfun,

Thanks for ignoring my email to support.

I'm a wannabe BatchPCB user with a shipping address in the United Kingdom. When I attempt to checkout my order no shipping options are displayed.

Is this a temporary bug that you're going to fix or a permanent fixture?

If the later please could you put a big message somewhere telling international customers to get lost and that would save me and others from wasting our time with a service we cannot order from.

Thanks,

Ben Lamb.
#121856
If the later please could you put a big message somewhere telling international customers to get lost and that would save me and others from wasting our time with a service we cannot order from.
Exactly. There is no point in cheap service if you have to pay ripoff rates to fedex for service that is no faster than usps!
#121935
Try futurlec or goldpheonix directly. Same low cost, same 2-3 week turn.
The thought of waiting for others to join in an order, AND adding SF in the middle is just too aggravating.

The guys at futurlec have never let me down, they never ignore emails, tho shipping is painfully slow(they are manuf in thailand with offices in austrailia).
#122127
I'd also like to hear an official answer on this as I've just experienced the same problem with the website. Another post on the forum states that the website has been broken since early Jan which doesn't instill confidence that they give a damn.

The whole point of BatchPCB was the low sq in cost compared to other services but if they don't take international orders any more then I guess we have no choice. I haven't managed to find any other service that is comparable in price for one off prototypes yet.

Cheers.
#122160
Hello all, I sympathize with your complaints and they are no going unheard. Our IT depart is still trying to figure out this bug in our system that will not allow International customers to be able to choose USPS shipping functions. If you are not able to choose a shipping function and there is not one available there is not much we can do at the moment. If you are able to at least choose FedEx, you can choose to keep that shipping method or I can manually switch it to USPS and refund you the difference. I will just need you to email suport@batchpcb.com your invoice so I know who to refund the money back to. Sorry for the inconvenience, I know this is frustrating. If you have any other questions email me at Support@batchpcb.com
#122184
I don't know if it's relevant to BatchPCB, but another online store I frequent mentioned on their blog that USPS changed their rates and broke their API in early January. That seems to be the time that these complaints started here.
#124212
Yeah I emailed BatchPCB 3 times during January time and they replied once saying it'd be fixed soon, here were are in March and they still haven't fixed it, its pathetic that they can't get their act together and sort it out!
#124592
I just emailed BatchPCB support and they changed the shipping to USPS for me, like they said in a previous post.
At my order checkout, only a Fedex (international) shipping option shows ($23!) to Canada but I'm glad to have a workaround.
I think it's a bit of code to automate getting USPS international shipping costs and hope they get caught up.
#126549
I created an order on april 24th, and added in the ordering comments to change it manually to USPS (as per instructed on this forum). Just to be sure I also emailed them. Have no yet received a response or a fedex reimbursement. Maybe this happens right before ship?