The Curse of the Disappearing Shipping Options

Questions about the BatchPCB service

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Zurgy
Posts: 7
Joined: Sun Apr 18, 2010 11:13 am

The Curse of the Disappearing Shipping Options

Post by Zurgy » Thu Mar 03, 2011 3:19 am

Hello Sparkfun,

Thanks for ignoring my email to support.

I'm a wannabe BatchPCB user with a shipping address in the United Kingdom. When I attempt to checkout my order no shipping options are displayed.

Is this a temporary bug that you're going to fix or a permanent fixture?

If the later please could you put a big message somewhere telling international customers to get lost and that would save me and others from wasting our time with a service we cannot order from.

Thanks,

Ben Lamb.

Amon-Ra
Posts: 1
Joined: Thu Mar 03, 2011 8:30 am
Location: Finland

Re: The Curse of the Disappearing Shipping Options

Post by Amon-Ra » Thu Mar 03, 2011 8:38 am

If the later please could you put a big message somewhere telling international customers to get lost and that would save me and others from wasting our time with a service we cannot order from.
Exactly. There is no point in cheap service if you have to pay ripoff rates to fedex for service that is no faster than usps!

motopic
Posts: 272
Joined: Thu Jun 15, 2006 11:33 am

Re: The Curse of the Disappearing Shipping Options

Post by motopic » Fri Mar 04, 2011 7:07 am

Try futurlec or goldpheonix directly. Same low cost, same 2-3 week turn.
The thought of waiting for others to join in an order, AND adding SF in the middle is just too aggravating.

The guys at futurlec have never let me down, they never ignore emails, tho shipping is painfully slow(they are manuf in thailand with offices in austrailia).

Blackfin
Posts: 356
Joined: Mon Oct 13, 2008 5:03 pm

Re: The Curse of the Disappearing Shipping Options

Post by Blackfin » Fri Mar 04, 2011 11:12 am

I've had good luck with PCBCART and will likely go back to them next time. Higher tooling costs but lower per-board price and, in my experience, a much quicker turn.

sjalloq
Posts: 23
Joined: Thu Apr 16, 2009 12:57 pm
Location: Cambridge, England

Re: The Curse of the Disappearing Shipping Options

Post by sjalloq » Mon Mar 07, 2011 2:02 am

I'd also like to hear an official answer on this as I've just experienced the same problem with the website. Another post on the forum states that the website has been broken since early Jan which doesn't instill confidence that they give a damn.

The whole point of BatchPCB was the low sq in cost compared to other services but if they don't take international orders any more then I guess we have no choice. I haven't managed to find any other service that is comparable in price for one off prototypes yet.

Cheers.

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SFEBPCB
SFE Guru
Posts: 80
Joined: Fri Sep 18, 2009 3:14 pm
Location: Boulder, Colorado
Contact:

Re: The Curse of the Disappearing Shipping Options

Post by SFEBPCB » Mon Mar 07, 2011 12:32 pm

Hello all, I sympathize with your complaints and they are no going unheard. Our IT depart is still trying to figure out this bug in our system that will not allow International customers to be able to choose USPS shipping functions. If you are not able to choose a shipping function and there is not one available there is not much we can do at the moment. If you are able to at least choose FedEx, you can choose to keep that shipping method or I can manually switch it to USPS and refund you the difference. I will just need you to email suport@batchpcb.com your invoice so I know who to refund the money back to. Sorry for the inconvenience, I know this is frustrating. If you have any other questions email me at Support@batchpcb.com

nickersonm
Posts: 39
Joined: Sat Nov 13, 2010 12:18 am
Location: Boulder, CO, USA
Contact:

Re: The Curse of the Disappearing Shipping Options

Post by nickersonm » Mon Mar 07, 2011 6:06 pm

I don't know if it's relevant to BatchPCB, but another online store I frequent mentioned on their blog that USPS changed their rates and broke their API in early January. That seems to be the time that these complaints started here.

sjalloq
Posts: 23
Joined: Thu Apr 16, 2009 12:57 pm
Location: Cambridge, England

Re: The Curse of the Disappearing Shipping Options

Post by sjalloq » Wed Mar 09, 2011 4:30 am

The problem for me at least, in the UK, is that I don't get any shipping options and therefore can't check out. I've now changed to a different PCB house.

Cheers.

Zurgy
Posts: 7
Joined: Sun Apr 18, 2010 11:13 am

Re: The Curse of the Disappearing Shipping Options

Post by Zurgy » Fri Mar 18, 2011 10:09 am

I've put my order into Olimex and await the results.

sephers
Posts: 29
Joined: Mon Jan 19, 2009 4:49 pm

Re: The Curse of the Disappearing Shipping Options

Post by sephers » Thu Mar 31, 2011 11:47 am

Yeah I emailed BatchPCB 3 times during January time and they replied once saying it'd be fixed soon, here were are in March and they still haven't fixed it, its pathetic that they can't get their act together and sort it out!

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redwire
Posts: 104
Joined: Sat Apr 10, 2010 10:31 pm
Location: Edmonton, AB Canada

Re: The Curse of the Disappearing Shipping Options

Post by redwire » Tue Apr 05, 2011 8:17 am

I just emailed BatchPCB support and they changed the shipping to USPS for me, like they said in a previous post.
At my order checkout, only a Fedex (international) shipping option shows ($23!) to Canada but I'm glad to have a workaround.
I think it's a bit of code to automate getting USPS international shipping costs and hope they get caught up.

urjaman
Posts: 4
Joined: Thu Nov 04, 2010 1:22 pm

Re: The Curse of the Disappearing Shipping Options

Post by urjaman » Tue May 03, 2011 4:31 pm

Tell IT to stop playing whatever they are playing, because two months should be enough time to fix a single shipping option IMO.

cloudscapes
Posts: 12
Joined: Sat Jan 08, 2011 5:17 pm

Re: The Curse of the Disappearing Shipping Options

Post by cloudscapes » Wed May 04, 2011 4:11 pm

I created an order on april 24th, and added in the ordering comments to change it manually to USPS (as per instructed on this forum). Just to be sure I also emailed them. Have no yet received a response or a fedex reimbursement. Maybe this happens right before ship?

Lucien
Posts: 53
Joined: Wed Sep 20, 2006 8:02 am
Location: UK

Re: The Curse of the Disappearing Shipping Options

Post by Lucien » Thu May 05, 2011 6:33 am

I've just hit the same problem as some other reports on this forum. There are no shipping options displayed at all on the checkout page, so I can't even submit the order. (I'm international BTW.)
JC

frsp
Posts: 1
Joined: Mon May 30, 2011 7:57 am

Re: The Curse of the Disappearing Shipping Options

Post by frsp » Mon May 30, 2011 8:34 am

The problem is not fixed yet.
I can't submit an order, there are no shipping methods at all.

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