cross-posted from other thread.
SFEBPCB wrote:Hello all, I sympathize with your complaints and they are no going unheard. Our IT depart is still trying to figure out this bug in our system that will not allow International customers to be able to choose USPS shipping functions. If you are not able to choose a shipping function and there is not one available there is not much we can do at the moment. If you are able to at least choose FedEx, you can choose to keep that shipping method or I can manually switch it to USPS and refund you the difference. I will just need you to email email@example.com your invoice so I know who to refund the money back to. Sorry for the inconvenience, I know this is frustrating. If you have any other questions email me at Support@batchpcb.com
Alright, so I did this. I ordered a PCB a few weeks ago, clicked on the only shipping option I had, FedEx, and added a note in the shipping form.
Please manually switch the shipping option to USPS. Thank you.
To be sure, I also sent an email to support.
I've just completed an order. #18058
I'm one of those who's USPS option seems to have mysteriously dissapeared
from the shipping options page. As instructed by a batchpcb person here:
I set it to fedex and am now requesting it be manually changed to USPS
(doesn't matter which USPS option specifically).
Now yesterday, I receive an automated email from BatchPCB stating my order has been shipped via FedEx
. Today, sure enough, a FedEx delivery attempt
I'm a little more than ticked off. And it's not mainly about the money either (though it's part of it). It's about needing to hassle a neighbor or friend to accept the package for me because I can't get this delivered to work. FedEX (and UPS) here in canada have a pretty bad reputation when it comes to following directions on delivery notices or through phone calls, which is why USPS is always the preferred option for me. It's not the money.
I was under the impression that by following the instructions in your post (not one message to support but two
if you count the shipping notes) I could get it changed to something I might of hoped to getting without complications.
I can find a friend or neighbor that doesn't work during the day who will accept the delivery for me. Or if I can't, by some miracle FedEx follow my instructions to leave the package at my door (in the rain). Because for those of us without cars, getting all the way to FedEx headquarters out in the middle of nowhere is a bit
of a hassle. Probably have to take a few hours off work to do so.