- Thu Apr 07, 2005 3:54 pm
#4046
- My first order arrived pretty fast (I'm in Canada; AND Customs decided to open my package)
- I was a bit naughty and email Nathan directly with some support questions, and he replied very quickly (I then found out about the forums, my bad)
- Shipping costs were actually pretty reasonable for Global Express Mail
- Parts were decently package -- the Trimble iQ was in a sealed static wrap, the wireless transceivers had their pins in anti-static foam AND in a static bag. All parts were then put in a small cardboard box, and then in a padded "Jiffy" envelope.
- Proper customs forms were filled out, copies of invoices provided (sounds like a given, but not all companies comply!)
- Placed my second order yesterday and within a couple of hours had received a USPS tracking number.
Yes, this is how an Internet-centric supplier should conduct business, but you'd be surprised how many don't.
And I won't even start on about how they seem to have a bunch of neat prouducts (lots that I'd *like*!) and understand us geeks.
8/10 (always room for improvement). Keep up the good work.
Marc Nicholas - Toronto - Canada
- I was a bit naughty and email Nathan directly with some support questions, and he replied very quickly (I then found out about the forums, my bad)
- Shipping costs were actually pretty reasonable for Global Express Mail
- Parts were decently package -- the Trimble iQ was in a sealed static wrap, the wireless transceivers had their pins in anti-static foam AND in a static bag. All parts were then put in a small cardboard box, and then in a padded "Jiffy" envelope.
- Proper customs forms were filled out, copies of invoices provided (sounds like a given, but not all companies comply!)
- Placed my second order yesterday and within a couple of hours had received a USPS tracking number.
Yes, this is how an Internet-centric supplier should conduct business, but you'd be surprised how many don't.
And I won't even start on about how they seem to have a bunch of neat prouducts (lots that I'd *like*!) and understand us geeks.
8/10 (always room for improvement). Keep up the good work.
Marc Nicholas - Toronto - Canada
Room for improvement where? No, really. What would you like to see? What drives online customers? Lower prices, better customer service, faster shipping?
